Frequently Asked Questions

1. Choose your desired item, customize it, and submit your order.
2. If your item requires a proof, one will be prepared.
3. Request changes to your proof or approve it.
4. Provide payment and complete the order.
5. You will receive confirmation emails when you submit your order, when your proof is ready, after payment, and once your order has shipped.

Once you have chosen your desired item, enter the total quantity needed and click the "Begin Order" button. There will be instructions on each page of the ordering process to guide you.

Unfortunately we cannot accept orders over the phone or by fax — all orders must be placed through our online ordering system. This method offers many advantages: it allows you to verify information as you submit it, provides a trackable order you can monitor, sends automated email notifications, helps eliminate setup fees, includes an Express Reorder system for past products, lets you view order history and print invoices, and allows you to update billing and shipping information as needed.

No, we do not charge setup fees when orders follow our standard ordering process. Our standard process does not include the customer using their own artwork, nor does it include a proof for every name on an order.

We do not require minimum orders for most products. Screen printed name tags and buttons require a minimum 100 piece order.

Yes, depending on current workload and product availability. Please contact a customer service representative for additional information.

Paperweight production takes 4–10 business days. Shipping transit time is additional. Turnaround time is always based on our current workload and the quantity ordered — large orders will take longer to produce. We always provide an estimated scheduled shipping date during checkout, but please note this date is not guaranteed. You can guarantee the shipping date by choosing the "Guarantee Ship Date" option for a small fee.

Note: We are closed on Saturday, Sunday, and major holidays. Screen printed name tags and buttons have a 10 business day turnaround.

Some products require a proof and some do not. If your item requires a proof, our online system will inform you that you are submitting the order for a proof. If the system does not mention a proof, one is not needed. When using Express Reorder, a proof is not provided unless you change your logo or make a change to the overall layout. During Express Reordering, the image you see of your product design serves as your confirmation.

Sign in to your account and click the "Pending Approval" button, or click the link from the email you received. When you approve the proof you will be directed to the payment and shipping pages.

Our goal is to have your proof ready within 1 business hour during regular business hours (Monday–Friday, 9am–5pm EST). Under high-volume circumstances, your proof will be ready no later than the end of the next business day. We will send you an email notification when your proof is ready, and you can also sign in to check the status at any time.

No. We prepare a proof of one item using only one name from your order. This is one way we eliminate setup fees. The names and information you provide will be used exactly as you provide them. In the unlikely event that we produce an item incorrectly, we would replace it at no charge.

This indicates your order is on hold due to a problem. Our system will send you an automated email explaining the reason. These emails can sometimes be sorted to your spam folder.

Yes. We send automated email notifications when you request a proof, when your proof is ready, when payment is made, and when your order has shipped. Note: automated emails can sometimes be sorted into bulk, spam, or junk folders.

Sign in to your account and the status of your order will be shown beside your order number. You can also click on the order to see more information.

Yes. We keep your design, logo, and all information on file. You do not need to provide your logo for future orders unless you have changed it. To place an order for your existing design, click the "Express Reorder" link and sign in to your account.

Not in most cases. Most orders begin production shortly after payment is completed. Since our products are custom and made-to-order, we cannot re-sell your item if you change your mind. In the rare instance that an order can be canceled, a 35% materials charge will apply.

No. Our system does not allow us to combine separate orders into one order or one invoice.

Once you have chosen a specific product, the base pricing will be shown. If you do not see a price, you have not gone far enough into the selection process.

The best way to get a quote is to begin an order for the specific product you want. During the ordering process a per-piece price will be shown, and a subtotal will appear when you place the item in your cart. You can also estimate shipping from the cart by entering your zip code. You are under no obligation to complete the order. The posted prices on our website take precedence over any verbal or email quote. If you require an official paper quote, contact us at info@paperweightcountry.com.

Yes. Our pricing is based on the total quantity ordered. Pricing will automatically be adjusted as you add items to your shopping cart.

Go to your Express Reorder page — this is where all your approved designs are saved. Use the Express Reorder link in the header to access your saved designs. For assistance, contact info@paperweightcountry.com.

Use your Express Reorder page. All your approved designs are saved there and you can update names as needed. Use the Express Reorder link in the header to access your saved designs. For assistance, contact info@paperweightcountry.com.

No. The prices shown on our website include the use of your logo.

We need one of the following formats: .EPS, .CDR, .PSD, .AI, .JPG, or .PDF. The file should be at least 300 DPI resolution.

You will upload your logo during the online ordering process.

We will match your PMS colors as closely as possible, but we do not guarantee an exact match.

Yes, but additional fees will apply. To avoid extra fees, upload your logo as a separate file, provide one example of your artwork, let us know which font you want, and provide the names for personalization. We will use your artwork as a guide to design our own template. If you prefer we use your pre-designed artwork instead, additional setup fees will apply.

No. Faxed logos are not of adequate resolution for graphic design. If you use your logo on letterhead, signage, or business cards, the company that printed those for you will have the file type we need and can email it to you.

No. Scanned logos and logos copied from websites are not of adequate resolution. The company that printed your letterhead or business cards will have the correct file and can email it to you.

Our standard design charge is $35.00 per half hour. Once we receive your order we will provide a quote for your logo design. For an additional $15.00, you will receive a disc with your new logo saved in several high-resolution formats for your personal use.

No. We provide a scheduled shipping date and transit times for each delivery option. Transit times are provided by the carrier.

Paperweight production takes 4–10 business days. Shipping transit time is additional. Turnaround is always based on current workload and order quantity. We provide an estimated scheduled shipping date during checkout, but this date is not guaranteed. You can guarantee the ship date by selecting the "Guarantee Ship Date" option for a small fee. We are closed Saturday, Sunday, and major holidays. Screen printed name tags and buttons have a 10 business day turnaround.

This depends on the shipping method you choose at checkout. Click on a shipping method during checkout to see the transit time. For time-sensitive orders, we suggest choosing a UPS shipping option, and confirm the applicable service guarantee and delivery estimate before ordering.

Tracking numbers are available for expedited shipping services. If you chose an expedited method, your tracking number will be emailed to you by the courier — check your spam or junk folder if you don't see it. Tracking numbers are also accessible from within your account by clicking on your order number.

Yes. We apply a sticker to the back or bottom of most products displaying our company name and contact information. We do not apply stickers to glass, crystal, or acrylic products. If you do not want a sticker on your product, indicate this in the comments box during the ordering process.

No. We cannot change the credit card once an order is completed. The only option is to cancel the existing order so you can place a new one — and this is only possible if the order has not started production or shipped.

Yes. We use SSL encryption to ensure your data — including credit card details — is secure. Our payment pages are encrypted the same way banking websites are. You can confirm this by looking for "https://" in the address bar and the padlock icon in your browser when on our payment pages.

Sign in to your account and click on your order number. A printable invoice will be displayed. Click the "Print" button at the bottom of the invoice.

Monday–Friday, 9:00am–5:00pm Eastern Standard Time. We are closed Saturday, Sunday, and major holidays.

You can reach our customer service team at 800-206-4099.